About ITIL

ITIL® (the IT Infrastructure Library ®) is little known in Thailand because many organisations have focused on developing the technical skills of their IT staff to deal with incidents. However there is a growing awareness and acceptance in Thailand that to be able to work with the customer (internal or external) the technical staff need to be aware of how their actions will effect the business.

Our technicians need to understand the processes of work and what they mean.  Without understanding the processes purpose, the adoption of these processes is more difficult.

ITIL Foundation is now seen as a prerequisite qualification for all IT stakeholders and essential for any technical staff who want their career to extend beyond the purely hands on roles.

The reality that being able to manage and plan processes and view IT as an integral part of business development and strategy is essential for IT management roles. The business entity has now accepted the key strategic value of IT, it is now IT staff’s responsibility to align themselves to the business.

ITIL is the most widely accepted approach to IT service  management in the world. ITIL provides a cohesive set of best practice, drawn  from the public and private sectors internationally.

ITIL is essentially a collection of volumes detailing a number of ‘disciplines’ and processes for IT Service management.

It was first published in the nineties by a department of the UK Government, known then as the CCTA, although is quickly became internationally recognized and deployed.

ITIL itself does not offer corporate or organizational certification: but rather personal certification.

IT Service Management (ITSM) derives enormous benefits from a best practice  approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL has recently undergone a major and important refresh project. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Why Implement ITIL?
ITIL has been used globally by many types of organisation to create structure  and consistency in managing quality IT Services. Regardless of industry type, ITIL helps to create an organisation with business and customer focused Service Management processes. The deliverables from the IT organisation are mapped against the customer’s requirements and are continually reviewed and improved.

In general, ITIL implementation will support you in achieving  the following objectives:
Greater visibility of the value of the IT organisation
More clarity in the return on investment for IT
Better alignment of IT services to corporate objectives
Increased accountability of IT spending
Increased efficiency in IT Service delivery activities
ITIL Version 3:
ITIL Version 2 (V2) has undergone a major  refresh with the release of Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from  providing a great service to being the most innovative and best in class. At the  same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.
The Version 3 framework is built according to the concept of the Service Lifecycle. The phases of the Service Lifecycle are:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement